Case Manager - Burwood

Stepping Out Housing Program

Applications Closing: Monday, January 21, 2019 - 17:00


  • Burwood location
  • SCHADS Level 4
  • Salary Packaging available

The task at hand

Our case managers collaborate with the lead agency, WAGEC and partners to support families. We provide families with a crisis response, transition accommodation, outreach assistance and safe houses for women with children leaving domestic and family violence.

Our clients are the centre of our work, decisions and communication. Our practice seeks to minimise further impacts of trauma.

We understand the breadth of social and community housing to ensure families who are or at risk of homelessness are housed and supported to maintain tenancies.

We identify other agencies to support the case plan that captures the various needs and diversity of families accessing this service.

Category: Social Work
Field: Housing & Homelessness
Employment basis: Full-time
Salary Range: $51,000-$65,000
Job Location: Inner West Sydney
About us

What you need to know

The Pathways Alliance Team (PAT) is a special purpose consortium of five agencies – WAGEC (Lead Agency), Stepping Out Program, Wesley Mission, Jewish House and St Vincent de Paul NSW Support Services.

The purpose of our consortium is to strengthen collaboration and coordination of Families services.

The Alliance values respect, support and partnership, and has a commitment to encouraging our people to participate in professional development opportunities.

The Stepping Out Program is a partner to this contract and is seeking an experienced Case Manager for the Families contract based in the Burwood. 

Stepping Out Program employs two Case Managers for this contract and provides overall support to Case Managers. WAGEC Practice Managers provides day to day direction and support.

Position details

What we’re looking for

Our ideal candidate will be someone who can work in a dynamic environment, has tertiary qualifications, understands the needs of families who are homeless or at risk of homelessness and is experienced with the various interventions available within the Specialist Homelessness Sector.

You will be an experienced Female Case Manager or Social Worker to represent Stepping Out in the WAGEC Families team.

Communication, care and the ability to collaborate will support you in this role as will your desire to care for yourself whilst working with complex issues. You will have reasonable computer skills and the capacity to undertake the necessary administrative tasks that are essential in this role.

We consider that on the job experience, life experience and educational qualifications may all be relevant.

You will also have the right to work in Australia.

Essential Selection Criteria:

Skills and Experience Required

Tertiary qualification in welfare or related services, or at least 2 years’ experience working in the welfare sector and case management

Capacity to establish and utilise referral pathways and to use trauma-informed and strengths based approach to achieve positive client outcomes

Demonstrated application of case management theory and practice including case planning

Knowledge of Specialist Homelessness Services, domestic and family violence and child protection frameworks

Highly developed written and verbal communication skills including the ability to engage clients respectfully and show empathy

Proven ability to work with clients who have challenging behaviours

Demonstrated ability to work with culturally and linguistically diverse clients and Aboriginal and Torres Strait Islander clients

Knowledge of community resources – DVF, AOD, mental health, legal assistance, income support, family assistance, and private rental, community and public housing pathways

Proven organisational skills and the ability to prioritise your own work and client load

Current NSW Driver’s License

Computer literacy in Microsoft Word, Outlook and Excel

Must be willing to be part of a rotating on-call roster for crisis accommodation including weekends

Working with Children and National Criminal History Record checks

Desirable Selection Criteria:

Desirable Criteria

Current First Aid certificate

Crisis counselling skills

Other Information:

The Partnership is an Equal Opportunity Employer and is a diverse workplace. We invite people from Indigenous communities, cultural and linguistic backgrounds, applicants with disabilities and applicants with a broad range of experience relevant to our service are encouraged to apply.

Being a woman is a genuine occupational qualification within section 31 of the Anti-Discrimination Act. All positions are subject to a Criminal History and Working with Children Check.

Position Description: Download position description
Contact details
Contact Name: Catriona Brown
Contact Email:
Contact Phone: 0295509398
How to apply

What to do next

A position description that gives you details on the responsibilities and key criteria is available at

In a cover letter, we’d like to hear more about your values, skills and experience, and how they align to this important role. Your resume should also be attached to give us a sense of your work history and qualifications.

If you would like further information relating to this position please email us at or contact Catriona Brown on 02 9550 9398.

Please send a current resume and cover letter to

Date posted: 07 January 2019

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