Salvos Assessment Line Worker

Job Reference No:


Reference No: 13532

The Salvation Army

Applications Closing: Monday, December 10, 2018 - 00:00
  • Work for a respected Not for Profit Organisation
  • Auburn Location
  • 6 month full time position 


The Opportunity

As the Salvos Assessment Line (SAL) Worker you would be responsible for; providing effective and efficient assessments, advocacy and referrals and follow up to clients requesting material assistance. You will also provide administration assistance, answer enquiries from community members, resolve problems, maintain databases, and provide support for the coordination of material assistance distribution. We are currently looking for full-time workers to join our team. The position is located at Auburn (Sydney, NSW) close to public transport.


Category: Community Development
Field: Advocacy, Information & Campaigns, Community
Employment basis: Full-time
Job Location: Inner West Sydney
About us

Doorways is an exciting approach to how The Salvation Army approaches welfare ensuring that no community is isolated from access to assistance.
It is an innovative, holistic, welfare model, and aims to help long-term clients move away from welfare dependency through: - case management, mentoring and through building wider connections.

Doorways offers holistic support to individuals and families in need and provides a focus on tackling the issues underlying economic hardship.

Position details
Essential Selection Criteria:
  • An appreciation of and the ability and willingness to promote and support the values and ethos of The Salvation Army.
  • At least one year of experience in Welfare assessment (face-to-face and/or via telephone) or working in the Community Support Services sector, or in delivering telephone customer service.
  • A minimum qualification of Certificate IV in a relevant discipline (e.g. Community Services Work) is required. Existing staff working towards a Certificate IV in a relevant discipline, with extensive Community Services experience and a good track record are invited to apply. The continuance of employment is contingent upon completing this qualification.
  • Case work experience is a strong advantage 
  • High level written and verbal communication skills, including good empathetic listening skills and preparation of succinct reports.
  • Excellent multi-tasking skills
  • High level accuracy in touch-typing while conversing with clients
  • The ability to defuse angry clients and deal with difficult clients over the phone.
  • Strong problem solving and decision making skills.
  • Commitment to quality customer/client service and continuous improvement strategies.
  • Experience or strong understanding of crisis support service provision in Australia.
  • Ability to quickly learn call centre telephone system and related technology.
Desirable Selection Criteria:
  • Understanding of structural poverty in Australia.
  • Experience working with people from culturally and linguistically diverse backgrounds and religions.
Other Information:

This is a great opportunity to join a team making a real difference on the frontline. If you have any enquires about this role, please contact Shanan Kelly via


If you wish to apply, please follow the instructions below. 


Successful candidates will need to undergo a criminal history check.

Previous applicants need not apply.


Applications close Monday 10 December 2018.

Position Description: Download position description
Contact details
Contact Name: Shanan Kelly
Contact Email:
How to apply

If this sounds like the role for you, click here to apply!

Date posted: 23 November 2018

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