Team Leader - Client Services

Job Reference No:


Reference No: 984434

Mission Australia (General)

Applications Closing: Sunday, December 9, 2018 - 00:00

Your Opportunity

Mission Australia Housing (MAH) is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enables people to participate in their communities.

Due to an exciting growth period, we have a brand new opportunity for a Team Leader – Client Services to successfully deliver client management services in our newly acquired and renovated office in the heart of the Coffs Harbour.

Category: Community Development
Field: Housing & Homelessness
Employment basis: Full-time
Job Location: Mid-North Coast NSW
About us

About Us

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more.

We're generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Position details

Position Responsibilities

As the Team Leader for Client Services, you will be responsible in ensuring the delivery of a responsive frontline services to clients from various backgrounds including clients with complex needs.

Reporting to the Regional Manager, you will be required to:

  • Manage and monitor the human, financial and physical resources allocated to you and work within budgets
  • Be responsible for all frontline client service functions including managing reception and all client service enquiries in the region Provide regular policy and program advice to managers in relation to the development of property and service plans
  • Manage the performance and development of the team, ensuring that organisational standards are met
  • Formulate various reports to monitor community needs and trends and provide direction to relevant parties
  • Prepare high-level projects documents, business case proposals, reports and submissions for senior management
  • Support the Regional Manager in preparation of tenders and EOI when necessary
  • Effectively coordinate, advise and lead the team and ensure that a diverse range of training and development activities are available 
  • Develop and maintain strong business relationships with service providers across the area
  • Maintain high levels of support to all stakeholders
  • Develop good working relationships with external and internal stakeholders

This pivotal position will provide guidance, support, collaboration and cooperation to the asset, community development, services and stakeholder engagement teams of Mission Australia and Mission Australia Housing as well as external stakeholders including Local and State Government.

At Mission Australia, no two days are the same, so you will also need to be customer-centric in your approach, self-motivated, flexible and extremely organised. Mission Australia is a complex matrixed organisation, therefore your ability to drive outcomes and demonstrate strategic and high-touch leadership skills will be key to your success.

Essential Selection Criteria:

Requirements for Success

  • Relevant tertiary qualifications in relevant discipline (e.g. social work) is desirable
  • Demonstrated leadership skills to confront issues and risk and escalate as appropriate in accordance with procedure
  • Track record of success in complex case management and strong commercial acumen
  • Builds and maintains sustainable internal and external work relationships
  • Excellent written and verbal communication skills and the ability to influence across all levels
  • Proficiency in MS Office including Excel reporting and presentation skills
  • Current Senior First Aid Certificate and Working with Children Checks or happy to obtain them
  • Current NSW Driver’s License

As part of our Employment screening process you will be required to undertake a National Criminal History Check.

Other Information:

Culture & Benefits

A career with Mission Australia will offer you rewarding experiences, opportunities for advancement and the chance to make a difference to the lives of Australians in need. We have an innovative and friendly culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, supported, celebrated and compensated, we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Parental leave and the ability to purchase additional annual leave 
  • Generous discounts with hotels, travel insurance and major retailers
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private
  • Volunteering opportunities

Diversity & Inclusion

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

Position Description: Download position description
Contact details
Contact Name: Charoah Evans
Contact Email:
How to apply

Next Steps

To be considered for this opportunity, please click ‘apply’ and send your cover letter and resume today.

For more information, feel free to view the Job Description via Download File PD MAH Team Leader Access and Demand 822842.pdf

For further information regarding working with us visit Working for Mission Australia.

If you would have any questions regarding this opportunity please contact Charoah Evans via


Applications close midnight, Sunday 9th December 2018. 

Date posted: 14 November 2018

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