Contact Supervisor

Western Sydney Community Legal Centre

Applications Closing: Thursday, March 15, 2018 - 17:00

This is a  Casual – " As on needs basis" position. 

Purpose of the Position

The Contact Supervisor provides supervision during contact and changeover visits for clients of Central West Contact Service. 

Position Accountability and Reporting Relationships

Contact Supervisor is supervised by the Coordinator of CWCS who reports to the Manager of WSCLC. 

Key Responsibilities

  1. Client support
  2. Supervision
  3. Team work
  4. General duties

We have multiple vacancies for this position. 

Category: Community Development
Field: Family, Children and Youth
Employment basis: Casual
Job Location: Western Sydney
About us

Central West Contact Service is Auspiced by Western Sydney Community Legal Centre

CWCS provides a safe space for children from families experiencing conflict to spend time with the parent they are not currently living with. The service also provides a safe place for children to go from one parent to another parents (changeover) while providing safety to both parents and children.

The service operates Monday, Wednesday and Thursday 9am to 5pm, Fridays 9 to 7.30pm and Saturdays. Staff share shifts across the opening hours of the service.

The service operates in a context of significant family conflict and high emotions. Staff need to be calm and impartial.

Position details


  • Qualifications is Social Services – Degree in Social Work or equivalent
Essential Selection Criteria:


Essential Skills and Experience

  • Experience work with families in high conflict
  • Understanding of child development and issues
  • Demonstrated ability to communicate in an authoritative manner when required
  • Demonstrated ability to self manage emotions in difficult circumstances
  • Excellent communication skills
  • Experience in writing observational notes in a concise, neutral and accurate manner
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution. 

  • Experience working with, and an understanding of, the needs of people of culturally and linguistically diverse backgrounds, people from Aboriginal and Torres Straight Island, people with disabilities or other groups who face disadvantage in access to services
  • Current Working with Children Check Clearance
Other Information:

Remuneration is based on

Social Community Home Care and Disability Services (SCHCADS) Award 2010

Level 3, pay point negotiable – Casual

($ 36.99 per hour - $41.67 per hour)

How to apply

All applications require:

  • A CV including 2 referees, preferably including your most recent supervisor
  • A statement addressing the Selection Criteria. For each criteria please write a short statement on how you address this criteria:

Applications which do not include a statement against the essential requirements will not be considered

Applications to be emailed to

Applications for this role close on March 15, 2018 at 5:00 pm.

Only people who are successful to interview stage will be contacted.

In case of any questions, please email at or call at (02) 88330913



Date posted: 01 March 2018

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