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Upfront Admin Assistant

CORE Community Services Ltd

Applications Closing: Wednesday, March 14, 2018 - 17:00

Based at our Cabramatta head office, the Administration Assistant is the key interface between the organisation and our Clients. You play an important part in providing a safe and supportive environment for residents and other workers, to uphold the strictest confidence of information pertaining to service clients and staff.

Provide administration and customer service support to the team and our Clients. The role will be based within the relevant service area and be responsible for providing first point of contact for Clients to engage the service, provide high quality customer service, daily support to staff and our Clients. It is expected that you balance multiple tasks simultaneously, while providing a high level of service. This role requires a high level of interpersonal and organisational skills, be pro-active, punctual, have a pleasant phone and personal manner, accurate typing ability (data entry), and familiarity with Word, spreadsheet and Outlook is required.

Responsibilities, but not limited to:

  • Meeting and greeting Centre users and answering the phone
  • Respond to enquiries from public, clients, other organizations and suppliers appropriately and in a timely manner
  • Develop, implement and maintain service files & documentation and promotional material through different mediums
  • Produce & publish quarterly newsletter and organize distribution
  • Ensure that the preferred and most cost effective maintenance services are selected and ensure security of property in storage
  • Liaise with and assist case managers and team leaders to ensure client intake information is accurately and comprehensively recorded through the intake tool
  • Liaise with clients on wait list to offer early intervention support and referrals
  • Support Intake when needed
  • Assist all internet and telephone referrals by providing up to date information on appropriate other services
Category: Administration & Support
Field: Aged Care, Family, Children and Youth, Multiculturalism & Diversity, Community
Employment basis: Full-time
Job Location: South West Sydney
About us

CORE Community Services (CCS) - we are a not-for-profit community organisation which has been operating in South West Sydney for almost 40 years. We deliver a wide range of services, activities and programs across five key service areas - Children's Services, Youth Services, Multicultural Communities, Aged and Disability Care and Community Engagement.

Position details
Essential Selection Criteria:
  • Certificate IV or Diploma in Business Administration or other relevant qualifications
  • Relevant industry experience is desirable
  • Highly developed interpersonal skills
  • Excellent written and verbal communication skills
  • Good time management and organisational skills and the ability to work under pressure
  • High level skills in Word, Excel, Access, Outlook and Internet Explorer
  • Ability to maintain high levels of privacy and confidentiality in regards to clients and business matters
Other Information:

On offer is a full time (38 hours per week) position, remuneration is as per the SCHADS Award and addition to this, employment within the not-for-profit sector offers a range of staff benefits.

How to apply

If this sounds like you please submit a cover letter addressing the above selection criteria, current resume and details of three professional referees to

Applications close 14 March 2018

You will be required to clear probity checks including National Criminal History Check, NSW Working With Children Check, hold a NSW Driver’s License and have working rights in Australia.

Date posted: 28 February 2018

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