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Intake and Referral Officer (IRO) - 1 x F\T, 2 x P\T

Burwood Community Welfare Services

Applications Closing: Monday, March 19, 2018 - 16:00

We are seeking to fill one (1) Full time and two (2) Part time (3 days per week) positions for Information Referral Officers (IRO)

Key responsibilities of the IRO may include, but not limited to:

  • Assisting the SAM Coordinator to develop and administer policies, systems and processes for the effective operation of the LCP and SAMs;
  • Accepting electronic referrals from the CRP and non-electronic referrals direct from government agencies and non-government services;
  • Contacting clients referred to the LCP in a timely manner, conducting a threat assessment to ascertain their current risk status and undertaking safety planning to address a client’s immediate safety needs;
  • Liaising with the SAM Coordinator to ensure all client’s assessed as at serious threat are placed on the agenda for the next SAM;
  • Making warm referrals to a range of service providers to assist clients with their ongoing needs;
  • Liaising with clients in relation to Safety Action Plans developed at SAMs and/or support provided, or arranged, by the LCPs;
  • Complying with the SAM manual and the Domestic Violence Information Sharing Protocol;
  • Fulfilling reporting requirements for the WDVCAP Database and the CRP in line with the WDVCAP Service Agreement and the WDVCAP Policy Manual.
Category: Social Work
Field: Women, Community
Employment basis: Full-time, Part-time
Job Location: Inner West Sydney
About us

Be part of a vital service that makes a real difference to women’s lives and children’s wellbeing. Burwood Community Welfare Services Inc. has a long history of delivering quality services in the community, with an emphasis on women and children from culturally and linguistically diverse backgrounds.

Position details

Relevant tertiary qualifications in social work, community welfare and/or equivalent experience working in the domestic violence sector.


Essential Selection Criteria:
  • Relevant tertiary qualifications in social work, community welfare and/or equivalent experience working in the domestic violence sector;
  • Demonstrated understanding of the dynamics, complexities and legal and social welfare consequences of domestic violence;
  • Demonstrated understanding of the criminal justice response to domestic violence including Apprehended Domestic Violence Order (ADVO)  applications and criminal prosecutions and related legal matters such as family law, care and protection, migration and victim’s compensation issues;
  • Demonstrated ability to establish and maintain professional working relationships with key stakeholders and relevant agency personnel;
  • Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, especially ATSI and CALD clients;
  • Ability to deliver services in accordance with the WDVCAS Service Agreement, WDVCAP Principles, Policies and Standards and other operational documents;
  • Sound organisational and administrative and management skills;
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution;
  • Ability to develop and implement service delivery strategies aimed at ensuring the  relevance, accessibility and responsiveness of Local Coordination Point services to a diverse  range of women and children;
  • Knowledge of and an ability to work effectively with interpreter services;
  • NSW Driver’s License and access to a car.
Desirable Selection Criteria:
  • Experience in working with trauma informed framework and the impact of Domestic Violence on Children
  • Knowledge of appropriate referral agencies in service area.
Other Information:


The position is accountable to the WDVCAS SAM Coordinator and WDVCAS Coordinator.

Contact details
Contact Name: Melissa
Contact Email:
Contact Phone: 9744 1866
How to apply

All applications MUST address the selection criteria to be considered for the position. Please email Melissa for a Job Application Pack.

To apply for this position applicants must provide:

  • A response to the Selection Criteria
  • A resume detailing qualifications and experience suitable to the position including a covering letter.

Email all enquiries and applications to:

The successful applicant will be required to undertake suitability checks and a probationary period of six months.

Being a woman is a genuine occupational qualification under Section 31 of the NSW Anti- Discrimination Act.   Women who are Aboriginal, mature aged, LGBQTI, Women with disabilities or Women from CALD background are encouraged to apply.

Date posted: 22 January 2018

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