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This role is responsible for the intake process at The Northern Centre (TNC). Intake is the first point of contact for potential clients of all programs and services operated by TNC. The intake role manages referrals to our various programs and provides triage to new and returning clients. Intake operates through a client focused, strength based and trauma informed lens. The successful candidate will be professional, courteous and reflect the values and culture of the organisation.

This role is 5 days per week (Monday to Friday - 6 hours per day Inc. unpaid half hour lunch break)

Details

Applications CloseOctober 11, 2021
Job Board
Job CategorySocial Work
Job FieldFamily, Children and Youth
Employment BasisPart Time
LocationNorthern Sydney

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Qualifications

  • Relevant qualifications and demonstrated experience in the Community Welfare and/or Human Services sector.

Essential Criteria

  • Excellent customer service skills.
  • Demonstrated ability to exercise empathy, discretion and sensitivity when communicating with clients.
  • Demonstrated understanding of a range of issues facing vulnerable families and individuals including, but not limited to, domestic violence, homelessness, mental health, family breakdown, drugs and alcohol and parenting stress.
  • Excellent written and verbal communication skills.
  • Sound organisational and time management skills.
  • Strong interpersonal and team work skills.
  • Ability to prioritise and be hands on in all aspects of workload.
  • Understanding of WHS.
  • Familiar with CRM systems and database management.
  •  Excellent IT literacy.

Desirable Criteria

  • Experience in engaging with a vulnerable client cohort.
  • Experience working with clients at risk of homelessness.
  • Knowledge and experience of Social Housing Pathways.
  • Bilingual/community language.

How to Apply

Applicants should send their resume with a covering letter addressing the selection criteria to connect@thenortherncentre.org.au. Applications that do not address the selection criteria will not be considered.

The Northern Centre

The Northern Centre is a dynamic community service NGO that provides early intervention and prevention services to our community specifically in the areas of family and parenting, homelessness and domestic violence. We provide support in the form of casework, counselling, advice, referrals, advocacy and group work.

Website https://thenortherncentre.org.au/
Phone number (02) 9334 0111
Email address connect@thenortherncentre.org.au