Community Programs Case Worker

12 Month Full-Time Contract

You will be required to provide support to clients and their pets who are part of our Aged Care, Domestic Violence, Homelessness, Emergency boarding and Access to Vet Care programs. The role is responsible for ensuring that a range of animal related services are delivered and also communicating with animal owners, members of the public and human welfare agencies in relation to Community Programs matters and to enhance the image of the Society

Our Programs team is looking for an enthusiastic and experienced Community Programs Case Worker to join our team on a 12 month contract, full-time basis reporting to the Community Programs Manager.

On a day-to-day basis, you will:

• Answer internal and external enquiries for assistance via Programs phone helpline, online enquiries, email enquiries, etc
• Assess the requirements for each inquiry and determining access to services
• Build positive and effective relationships with clients
• Ensure the health and wellbeing of all animals under Community Programs care within the legislative and resource parameters provided
• Ensure and maintain communication with all requires parties/stakeholders (internal and external) relating to the care and wellbeing of Community Programs client and animal
• Provide comprehensive record keeping of all interactions relating to any Community, Programs’ client or animal.
• Update client and/or animal information on all required platforms i.e. Ezyvet, Sheltermate, etc
• Assist with recording monthly output statistics, providing insight into the activities performed within the Community Programs team and the demand for service
• Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement.
• Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Community Programs.
• Work positively and proactively with Animal Operations to support the functions of Community Programs
• Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies
• Ensure a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures, including responsibility for undertaking investigations and corrective actions to reduce the risk and likelihood of incidents occurring.

Details

Download Position Description

Qualifications

• Formal qualification in social work discipline required.
• Qualification and/or experience with animal handling desired

Desirable Criteria

• Experience working with Human Welfare sector
• Demonstrated experience in working in a team environment
• Demonstrated ability and confidence in utilising discretionary authority within role
• Demonstrated experience working with vulnerable people and knowledge of the challenges they face
• Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
• Demonstrated ability to work through issues, weigh up alternatives and identify the most effective solutions
• Demonstrated understanding of animal health and welfare concerns desirable

How to Apply

Email resume and cover letter to: sma@rspcansw.org.au

RSPCA NSW

The Royal Society for the Prevention of Cruelty to Animals; New South Wales (RSPCA NSW) is a not-for-profit organisation in Australia that cares for, treats, protects and rehomes animals across the state. As a charity, we strive to maintain an open-door policy, so no abandoned, neglected, injured or surrendered animal is turned away or forgotten. With an ultimate goal of improving animal welfare education and keeping people and animals together, RSPCA NSW acknowledges the crucial role of humans in keeping our animals safe.

We run eight shelters and three veterinary hospitals dedicated to treating, rehabilitating and rehoming animals. In addition to this, there are 26 volunteer branches that run fundraising events and assist with local microchipping and desexing drives in lower income communities. Along with cats and dogs, RSPCA NSW helps a wide range of other animals, from horses to rabbits, guinea pigs, birds, goats and sheep.

We not only serve animals in need, but also owners who require guidance and support. Our programs tackle animal education and assistance in relation to domestic violence, aged care, homelessness, mental health, and more.

Our Inspectorate is the largest animal enforcement unit in the state, with over 30 inspectors dedicated to investigating instances of alleged animal cruelty and a call centre equipped to handle reports.

Animals deserve our protection and respect – they make our lives full and remind us what it means to live humanely.