Legal Intake worker

Legal Intake worker
1 x full time – 35 hours per week (12 month contract)

About you: You possess strong administration skills, preferably within a legal practice. You are organised and efficient, have excellent prioritisation skills, and you are detail oriented. Your people skills will be one of your best assets, alongside the ability to make people feel welcomed and valued. You have strong customer service experience and can provide people with an excellent service, in a timely manner. This is a busy role, and you will thrive under pressure.

Details

Download Position Description

Qualifications

Administration Qualifications or extensive relevant experience (eg Within a legal Practice, Community Service)

Essential Criteria

Essential skills
• Administration Qualifications or extensive relevant experience (eg Within a legal Practice,
Community Service)
• Excellent data entry skills
• Strong attention to detail and accuracy
• Demonstrated administration skills including excellent phone manner, client greeting, client
intake, reception, and general administration skills
• High level organisational skills, task prioritisation skills and ability to work to
deadlines
• Excellent oral and written communication and adaptability to varied audiences
• Excellent relationship building skills, particularly with diverse populations
• Strong task identification and task completion skills
• Understanding of, and sensitivity to, people with diverse needs accessing our service
• Ability to work within a collaborative team environment

Desirable Criteria

Personal qualities
•Commitment to the philosophy of Community Legal Centres
•High levels of self-motivation and use of initiative
•Commitment to collaboration and team-based work
•Commitment to social justice, access, and equity
•Clear ethics and understanding of professional obligations

Other Information

About ILC and our benefits
• A clear commitment to providing a safe, welcoming workplace. We provide equal opportunities regardless of gender identity, ethnicity, sexual orientation, disability, or age.
• Above Award conditions and pay
• A flexible work environment
• 5 weeks annual leave, plus 17.5% leave loading
• Salary Sacrifice (up to $15900)
• Additional week off over Christmas/ New Year, in addition to annual leave
• Generous personal leave entitlements
• Employee Assistance Program
• Continued training and professional development opportunities

Salary
• $70626- $75731 (plus 10.5% Super + 17.5% Leave loading)
• Up to $15900 salary sacrifice

How to Apply

Applications should be marked as confidential and addressed to:
Louise Farroway Centre Coordinator
lfarroway@illawarralegalcentre.org.au

Applications close 26th September 2022. Applications must address the Selection criteria to be
considered.
Successful applicants will be notified of interview times and method via email.
Unsuccessful candidates will not be contacted.

Illawarra Legal Centre

About us:

Illawarra Legal Centre is a Centre rich in history, that is currently undergoing an
exciting period of growth within our service.
ILC provides our community easy access to our person centred, multidisciplinary, wraparound service to address multiple complex legal needs through a collaborative work model.
ILC’s people are dedicated, driven, person focused and committed to the principles of social justice and human rights.

The Legal Intake Worker is the first line of contact to our service for the community. This role is critical to providing access to our multidisciplinary services to people requiring support to manage their legal issues. This position conducts the intake of clients into our service via telephone and coming into the centre, sets telephone and face to face appointments for clients, provides referral to relevant services and ensures that clients are linked to the legal services best meeting their needs.