A NSW free from poverty and inequality

NCOSS' "Better Leaders Ask Better Questions" Workshop

Too often, managers spend too much time telling others what to do. Unknowingly, this prevents our teams from being as resourceful, as engaged and as self-motivated as they could be.

This experiential workshop will equip leaders with a simple but highly-effective communications tool. It is part of the well-regarded "Better Questions" suite of resources; which includes seven books, a workshop series and learning toolkits.

29 October 2019 - 9:30am29 October 2019 - 4:00pm
Level 3/52-58 William St
New South Wales

Learning Outcomes

Your facilitator will present various tools for learning ('mini-lessons', case studies, activity workbook), and you as participants will dig in and practice the learning.

During the session, you should be able to:

  1. Understand the impact of Asking vs Telling.
  2. Recognise unconscious patterns of response, and that there are other ways to be ‘helpful’, to lead and to motivate.
  3. Be able to listen to understand, then to be understood.
  4. Know the ‘Better Questions’ model and its use in a solution focused-approach.
  5. Be able to use a questioning approach to create more understanding, self-awareness, empathy, engagement, responsibility and accountability with others.
  6. Have practical experience in the application of the skills learnt.

Who should attend?

CEOs, managers, supervisors, team leaders, mentors and interested stakeholders.

Your facilitator, Tina Dolphin

All trainers in the “Better Questions” team have had years of experience in facilitating the course, and have witnessed first-hand the transformational impact of a simple yet extremely effective communication tool. This has instilled in them a passion to work with all attendees on their techniques, for participants to take a new life-changing skill back to their workplaces and homes.

Tina has been facilitating 'Better Questions' workshops for community health, aged care, disability and other non-profit services for years. On top of being a qualified trainer and assessor, she is a professionally-trained performance coach who has been coaching, training and mentoring for over 17 years across a diverse range of industries, including: healthcare, advertising, recruitment, pharmaceutical, government, travel and retail in Australia and the UK.

Tina combines a range of coaching methodologies, NLP and questioning techniques, to help individuals identify key areas of development, and establish strategies for success.

Just a few feedback from previous participants...

Better Questions has changed the way in which I consult with the business and with my team. For many years, I have taken the approach that Organisational Development must have all the answers for the business in relation to ‘people’ matters. Instead, I was regularly missing opportunities to use the wisdom of the business to achieve exceptional results. The Better Questions tools enable me to work in a way which facilitates every staff member to explore their full potential. It also creates greater buy in which ultimately results in better outcomes. I highly recommend Better Questions as a program that will change the way in which you lead and achieve the best from your teams and the business.

Local Government Team Leader- Organisational Development & Human Resources

I found this workshop helpful in supporting the team and also being able to enable them to take some ownership within the program. We intend to review this approach within our team to support staff in their assessments of clients in our program. I highly recommend this workshop to both management and clinicians.

Ellen Wilson| Manager HARP/PAC/Community
Health Programs & Diabetes Service, Bendigo Health

The workshop provided my Community Support Workers/ Volunteers with the knowledge of how to better engage with their client to get the most out of them, to discuss more effectively their needs and wants and to increase their autonomy and independence. More importantly, it taught them the effectiveness of listening and using the silence to let the clients answer their own questions.

Kris Henderson, Service Coordination Team Leader
Macedon Ranges Shire Council Community Support


To optimise the learning environment, the number of places is strictly limited.

The discounted workshop fee of $270 + GST PP is currently being offered to NCOSS members, and includes morning and after tea, a light lunch and learning materials.

The 'Better Questions' standard workshop fee of $300 + GST pp applies to non-NCOSS members.

Last day to register (subject to availability) is Friday 25 October 2019. 

Check out the event flyer here!

Cancellation Policy: 

This session is a confirmed event. Registrations are non-refundable, but can be transferred to another person (e.g. a member of your team, or an external partner of your choice) who will be attending this same session on the same day.

Queries about this session to: info@ncoss.org.au (ATTN: Training)

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