A NSW free from poverty and inequality

NCOSS TEI Individualised Support Stage 3 is now available (posted February 2020)

Are you a TEI-funded provider that’s working to achieve a ‘significant change’ in your service provision as a result of a new TEI contract? If so, the next stage in NCOSS’ TEI Individualised Support (IS) is for you. Please view and use the new resources below.

  1. Flowchart Stage 3 TEI Individualised Support
  2. Request Form Stage 3 TEI Individualised support
  3. Entry Interview & Support Plan Stage 3 TEI Individualised Support
  4. Support Agency Completion Advice Stage 3 TEI Individualised Support
  5. Provider Feedback Stage 3 Individualised Support
  6. List of TEI Individualised Support Agencies

ALL TEI IS STAGE 3 FORMS - Word version

ALL TEI IS STAGE 3 FORMS - pdf viewing


What is different about 'Stage 3' TEI Individualised Support?

  • It will support a service to achieve a specific Milestone or significant change (identified in new TEI Schedule/s as a result of the recontracting process). 
  • NCOSS will work closely with local DCJ districts (CPOs) to prioritise requests.
  • TEI service providers will 'self-assess' their capabilities before and after receiving support.
  • There is opportunity to request for more hours of support (up to 20 hours, versus 10 hour-cap in Stage 2).
  • DCJ districts can now (and should) make direct referrals to NCOSS.
  • TEI-funded services can still self-refer, but will need to go through a prioritisation process (involves NCOSS getting information from DCJ district). To expedite the referral process, we recommend submitting the request form with your district officer (CPO) in the first instance.    

Are there new forms and templates for the new support process?

YES. Please don't use the old forms and templates (the new ones above have clear Stage 3 labels).

Can I use a support agency that's not in NCOSS' current list of IS agencies?

NCOSS IS agencies went through a tender selection process in 2018.

  • TEI support agencies who would like to be an NCOSS' IS agency may express their interest to join the panel by emailing teiassist@ncoss.org.au
  • TEI-funded providers who are not satisfied with their appointed support agency at any given time may email their feedback to teiassist@ncoss.org.au

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