A NSW free from poverty and inequality

Community Sector COVID-19 Innovative Practices


We'd love to share your organisation's innovative practices.

Send us your story if you would like to be featured in our Community Sector COVID-19 Resource and in our fortnightly COVID-19 Update

Read stories from:

One Door Mental Health

Pride in Health + Wellbeing

Ethnic Community Services Co-operative

Mountains Youth Services Team


One Door Mental Health

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One Door Mental Health is a bilingual mental health support program working closely with community services and allied health professionals to identify and link people from CALD backgrounds in Western Sydney to appropriate services. They also provide one-to-one emotional support to service users while they are getting referrals and receiving treatments. They provide their services in Mandarin, Vietnamese, Arabic, Farsi and Dari.

With the current restrictions, One Door Mental Health can no longer provide face-to-face services and have adapted by delivering their one-to-one emotional support service and education sessions by Zoom, Microsoft Teams, Facebook private Messenger and regular phone calls. Additionally, they started a Facebook support group called Bilingual Support Group where their mental health workers answer questions and share information about community services, supports, resources and self-care tips during physical distancing, 

One Door Mental Health is inviting organisations and groups to contact them about tailored mental health sessions to suit your clients' needs. They aim to build partnerships with other organisations and groups to better support people from CALD backgrounds through this difficult time. Contact Jenny Wang for more information.


Pride in Health + Wellbeing

Pride in Health + Wellbeing (PIHW) is a national community-led NFP. It is part of ACON's Pride Inclusion Programs to support organisations through their LGBT-inclusive journey. PIHW focuses on putting person-centered, trauma-informed and evidence-based practice to the forefront of all they do, and assists organisations with the cultural change required to become LGBT-inclusive.

COVID-19 has removed the separation of work and home life for many LGBT staff, causing additional WHS issues for employers trying to ensure the welfare of the LGBT staff in isolation. Combining the knowledge and expertise of the Pride in Diversity program (workplace inclusion) and Pride in Health + Wellbeing (health, wellbeing and human services inclusion) PIHW has produced a factsheet for employers on ways to support their LGBT employers while they work from home. Some of the issues have never traditionally been part of WHS remit, including if your family is affirming, and this factsheet helps inclusive organisations that are facing this urgent new challenge due to COVID-19 restrictions. The factsheet is part of ACON's COVID-19 clearing house for LBGT-specific support.


Ethnic Community Services Co-operative

Ethnic Community Services Co-operative (ECSC) is a community-based organisation in NSW that provides multilingual/multicultural services and support to meet the needs of the vulnerable or disadvantaged CALD communities, particularly children, families, people with disability, the aged and carers.

To adapt their model of service delivery and provide innovative solutions, the Multicultural Aged Care Services team is making regular phone calls and distributing information in community languages and Easy English via the post for their most vulnerable and isolated older clients. For those clients who are familiar with accessing their website and Facebook page, the team have been sharing resources for staying healthy at home, such as ‘Stay Standing’ and ‘Chair Yoga’ videos.

In addition, the Multicultural Children’s Services team recorded stories and songs in community languages to be shared on their social media sites and via email with childcare centres and their playgroup participants. Also, the Multicultural Disability Services team have consulted with clients to develop a suite of activities for their new ‘ECSC at HOME’ program offering activities such as dancing, karaoke singing, cooking lessons, nail-polish and makeup lessons, lunch and dinner hangouts, exercise, storytelling, and reading to be delivered using a range of technology from WhatsApp to Zoom to telephone.


Mountains Youth Services Team

Mountain Youth Services Team (MYST) supports young people in the Blue Mountains aged 12-24 years. MYST has adolescent and family counsellors, case managers and youth workers who provide drop-in services, emotional support programs, individual support, outdoor bush adventure therapy and counselling support.

With the COVID-19 restrictions, MYST has been unable to run their programs in schools or centres, and are only able to meet clients face-to-face in crisis situations. They’ve had a drop off in referrals and they are unable to feed over 70 young people in their centres on Friday evenings.

In response, MYST has moved its entire system online. Individual support is now conducted over Zoom, telephone and FaceTime. They have incorporated daily digital client support including Instagram Live, Q&A sessions with the MYST Doctor, Twitch Gaming, Sckribbl.io, and Zoom Drop-In. MYST also have a home delivery – dropping off Friday dinner service to clients and their families, as well as care packs and activities such as 'paint a pet rock', 'design your Hazmat suit', and memory boxes.


We'd love to share your organisation's innovative practices. If you would like to be featured here and in our COVID-19 Update send us your story.

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