What to do if you want to make a complaint about NCOSS
NCOSS wants to give you the best quality service possible. If you have found our service helpful or have any ideas on how something can be done better, please let us know. We also want to know if you are not happy or have concerns about any part of our service.
Can I comment on anything?
Yes! You do have the right to express your comments about any part of any service at NCOSS. A comment may be:
If you have a complaint read this information about what you can do. Making a complaint can be difficult, so if you do have a complaint about NCOSS this is a guide to help you.
What do I do first?
First, it is best to talk to the person concerned.
Please contact the DeputyCEO, or CEO of NCOSS on 02 9211 2599.
What happens after that?
Your complaint will be recorded in a separate file so that the problem can be dealt with sensitively and quickly. You will receive a letter within 14 days of making your complaint. This letter should:
What happens after I get my letter?
Once you have received your letter the NCOSS worker handling your complaint will contact you to talk about what you want to do and the next steps. If we have not been able to resolve the complaint within the 14 days we will ask you to formalise the complaint in a letter ( if you have not already done so).
NCOSS aims to investigate and resolve all complaints within a further 28 days of receipt of the written complaint. If this not possible we will write to you and explain why.
All complaints will dealt with:
Can I have someone to help me?
Yes! It is OK to have a friend or person you trust to help you in any of your dealings with NCOSS. This person can help you put your comments in writing, be with you when you put forward your comments or attend any meetings.
What if I need an interpreter?
NCOSS will assist you if you need an interpreter. There will be no cost to you for this service.