Information Sheet No 10: Professional Supervision

Information Sheet 25: Strategic Planning This information sheet examines the process of strategic planning. It defines the concepts, examines concerns and barriers to effective planning, analyses the benefits and the process of achieving an effective strategic plan. There is also a list of useful resources.

Information Sheet 9: Selecting A Consultant (revised 2009)

Information Sheet No 3: Roles and Responsibilities of office bearers and general members of Board of Management of Incorporated Associations

Information Sheet No 15

Information Sheet 21: Quality Improvement Standards in Governance and Management. Continuous quality improvement is a broad management term that describes a process through which organisations systematically assess and improve their performance along a range of criteria. Do quality standards aim to prescribe minimum levels of attainment and monitor compliance? Or do they focus on improving the quality of the service in the form of outcomes for clients?

Information Sheet No 17

Information Sheet 18: This information sheet outlines a process for managing staff performance effectively so that employees are supported and accountable for the performance of their duties. This ensures that they work to their maximum potential, quality services are delivered and the goals of the organisation are achieved.

Information Sheet No 14: Developing a Conflict of Interest Policy

Information Sheet No 11: The legalities of managing an incorporated community organisation

Information Sheet No 7: Qualities for Good Leadership

Information Sheet No 16: Undertaking Job Evaluations

Information Sheet No 8: Developing policies and procedures for grievances and complaints within non government organisations

Information Sheet 22: Governance and Partnerships

Information Sheet No 1: Simple measures to assist non-government organisations in maintaining good governance

Information Sheet No 4: A Code of Conduct for Executive Officers of Voluntary Organisations

Information Sheet No 13: A Guide for Ethical Decision Making

Information Sheet No 6: Ensuring a productive relationship between Board Members and the Executive Officer

Information Sheet 24: Board Performance Review The increasing governance and compliance requirements placed on Boards of non profit organisations include the expectation that they evaluate their performance regularly. This information sheet outlines principles for effective Board reviews and offers some practical information for Boards that seek to evaluate their efforts.

Information Sheet No 12: Monitoring and adopting standards