Management Support Unit (MSU)
These resources are to help your community sector organisation improve all areas of its management and governance.
Information Sheet 21: Quality Improvement Standards in Governance and Management. Continuous quality improvement is a broad management term that describes a process through which organisations systematically assess and improve their performance along a range of criteria. Do quality standards aim to prescribe minimum levels of attainment and monitor compliance? Or do they focus on improving the quality of the service in the form of outcomes for clients?
Information Sheet No 15
Information Sheet 27: This Management Support Unit resource guide provides suggestions, templates and additional information on internet-based resources for developing and maintaining good governance.
Information Sheet 03: This information sheet offers simple lists of the roles and
responsibilities of office bearers and general members of boards of
management of Incorporated Associations. It also offers links to up-to-date resources.
Information Sheet 9: Selecting a Consultant - update Feb 2012
This information sheet explores key issues in selecting and engaging a consultant. What not to expect from a consultant? What to do after the contract is signed? Evaluation, possible pitfalls and risk management when contracting a consultant.
Information Sheet 25 examines the process of strategic planning. It defines the concept, examines concerns and
barriers to effective planning, and outlines the benefits and the process of
achieving an effective strategic plan. There
is also a list a useful up-to-date resources.
Information Sheet No 10: Professional Supervision