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NCOSS Resources

NCOSS produces numerous submissions and reports on social policy, conference papers and other documents. This section allows you to access and download our online documents. Content spans from 1997 to present, most items older than 3 years will be found under the Resource Archive .

Management Support Unit (MSU)
These resources are to help your community sector organisation improve all areas of its management and governance.

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Information Sheet 21: Quality Improvement Standards in Governance and Management. Continuous quality improvement is a broad management term that describes a process through which organisations systematically assess and improve their performance along a range of criteria. Do quality standards aim to prescribe minimum levels of attainment and monitor compliance? Or do they focus on improving the quality of the service in the form of outcomes for clients?
Information Sheet 20: The purpose of this information sheet is to assist managers to deal with the vexed issue of poor performance. Some managers in small organisations may not have the skills and knowledge to enable them to deal with poor performance effectively.
Information Sheet No 19: The purpose of this information sheet is to assist managers to conduct a review that has value and benefit to both employees and the organisation.
Information Sheet 18: This information sheet outlines a process for managing staff performance effectively so that employees are supported and accountable for the performance of their duties. This ensures that they work to their maximum potential, quality services are delivered and the goals of the organisation are achieved.
Information Sheet No 16: Undertaking Job Evaluations
Information Sheet No 15
file icon Supervisionhot! 10/07/2006
Information Sheet No 10: Professional Supervision
Information Sheet No 8: Developing policies and procedures for grievances and complaints within non government organisations
file icon Leadershiphot! 07/07/2006
Information Sheet No 7: Qualities for Good Leadership
Information Sheet No 6: Ensuring a productive relationship between Board Members and the Executive Officer
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