Management Support Unit (MSU)
These resources are to help your community sector organisation improve all areas of its management and governance.
Information Sheet No 10: Professional Supervision
Strategic Planninghot! 02/11/2009
Information Sheet 25: Strategic Planning This information sheet examines the process of strategic planning. It defines the concepts, examines concerns and barriers to effective planning, analyses the benefits and the process of achieving an effective strategic plan. There is also a list of useful resources.
Selecting a Consultant - update 2012 13/02/2012
Information Sheet 9: Selecting a Consultant - update Feb 2012 This information sheet explores key issues in selecting and engaging a consultant. What not to expect from a consultant? What to do after the contract is signed? Evaluation, possible pitfalls and risk management when contracting a consultant.
Information Sheet 03: UPDATE 2012 Roles and Responsibilities of Office Bearers and General Members of Boards and Management of Incorporated Associations. The people sitting on honorary boards and committees of management have important tasks that need to be carried out to ensure the good governance of the organisation. Just as paid staff in community organisations have job descriptions; it is reasonable that the role of committee members should be set out in writing in order to encourage accountability and efficiency. A list of these duties should be available to prospective members before they take office and discussed with the people concerned. This information sheet offers simple lists of the roles and responsibilities of office bearers and general members of boards of management of Incorporated Associations.
Resources for Good Governancehot! 07/09/2011
Information Sheet 27: This Management Support Unit resource guide provides suggestions, templates and additional information on internet-based resources for developing and maintaining good governance.
Recruitment: Good Practicehot! 15/07/2006
Information Sheet No 15
Information Sheet 21: Quality Improvement Standards in Governance and Management. Continuous quality improvement is a broad management term that describes a process through which organisations systematically assess and improve their performance along a range of criteria. Do quality standards aim to prescribe minimum levels of attainment and monitor compliance? Or do they focus on improving the quality of the service in the form of outcomes for clients?
Q&A Associations Incorporation Act 2009hot! 12/08/2010
Information Sheet 26: This information sheet summarises the major changes under the new Act and provides 'plain English' answers to some of the most frequently asked questions.
Protecting Your Organisation Against Fraud 19/07/2012
Information Sheet 30 discusses fraud in the not-for-profit sector. What is fraud? What factors influence fraud? Are there ways to avoid fraud? And what is the Role of the Board in all this?
Probity and Governance 17/10/2011
Information Sheet 28: Defines probity and outlines its relationship to the good governance of Boards of Management (Boards) and organisations, as well as strategies to enable probity practices.
Privacy – Knowledge and Practice hot! 17/05/2008
Information Sheet No 17
Managing Staff Performancehot! 09/07/2008
Information Sheet 18: This information sheet outlines a process for managing staff performance effectively so that employees are supported and accountable for the performance of their duties. This ensures that they work to their maximum potential, quality services are delivered and the goals of the organisation are achieved.
Managing Risk 04/04/2012
Information sheet 29: Managing Risk defines risk and risk management, outlines the steps to develop and implement a risk management plan and provides links to useful resources
Managing Conflicts of Interest- UPDATE 2012 12/07/2010
Information Sheet 14 : Managing Conflicts of Interest - UPDATE 2012 Conflicts of interest are a serious issue that all organisations need to prepare for, proactively. This information sheet defines what a conflict of interest is and provides a framework for managing the risks associated with real or perceived conflicts. A list of key resources, a sample template for a conflict of interest policy and a disclosure statement are included. Appendix: Declaration of Interest template, available as word document from within Information Sheet 14. It can be adopted or adapted to the needs of your organisation.
Information Sheet No 7: Qualities for Good Leadership
Job Evaluationhot! 16/07/2007
Information Sheet No 16: Undertaking Job Evaluations
Grievances and Complaints hot! 08/07/2006
Information Sheet No 8: Developing policies and procedures for grievances and complaints within non government organisations
Governance and Partnershipshot! 04/06/2009
Information Sheet 22: Governance and Partnerships This information sheet explores some of the issues that need to be addressed for the effective governance of formal partnership arrangements between non-profit organisations. It outlines possible risks and clearly recommends that you look before you leap.
Good Governance hot! 07/09/2011
Information Sheet No 1: Simple measures to assist non-government organisations in maintaining good governance
Information Sheet 31: Ethical Frameworks: Codes of Ethics and Conduct. This information sheet addresses ethical frameworks. Managing ethics in the workplace involves identifying and prioritising values to guide behaviours in the organisation. This can be achieved through the development of codes of ethics, codes of conduct, and associated policies and procedures.