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Management Support Unit (MSU)
These resources are to help your community sector organisation improve all areas of its management and governance.

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file icon Supervisionhot! 10/07/2006
Information Sheet No 10: Professional Supervision
Information Sheet 25 examines the process of strategic planning. It defines the concept, examines concerns and barriers to effective planning, and outlines the benefits and the process of achieving an effective strategic plan. There is also a list a useful up-to-date resources.
Information Sheet 9: Selecting a Consultant - update Feb 2012 This information sheet explores key issues in selecting and engaging a consultant. What not to expect from a consultant? What to do after the contract is signed? Evaluation, possible pitfalls and risk management when contracting a consultant.
Information Sheet 03: This information sheet offers simple lists of the roles and responsibilities of office bearers and general members of boards of management of Incorporated Associations. It also offers links to up-to-date resources.
Information Sheet 27: This Management Support Unit resource guide provides suggestions, templates and additional information on internet-based resources for developing and maintaining good governance.
Information Sheet No 15
Information Sheet 21: Quality Improvement Standards in Governance and Management. Continuous quality improvement is a broad management term that describes a process through which organisations systematically assess and improve their performance along a range of criteria. Do quality standards aim to prescribe minimum levels of attainment and monitor compliance? Or do they focus on improving the quality of the service in the form of outcomes for clients?
Information Sheet 26: This information sheet summarises the major changes under the new Act and provides 'plain English' answers to some of the most frequently asked questions.
Information Sheet 30 discusses fraud in the not-for-profit sector. What is fraud? What factors influence fraud? Are there ways to avoid fraud? And what is the Role of the Board in all this?
Information Sheet 28: Defines probity and outlines its relationship to the good governance of Boards of Management (Boards) and organisations, as well as strategies to enable probity practices.
Information Sheet 22: Partnerships and Governance UPDATE 2013 This information sheet explores some of the issues that need to be addressed for the effective governance of formal partnership arrangements between non-profit organisations, outlining possible risks It replaces the NCOSS Information Sheet Governance and Partnership, 2009. It includes updated links to references and resources.
Information Sheet 18: This information sheet outlines a process for managing staff performance effectively so that employees are supported and accountable for the performance of their duties. This ensures that they work to their maximum potential, quality services are delivered and the goals of the organisation are achieved.
file icon Managing Riskhot! 04/04/2012
Information sheet 29: Managing Risk defines risk and risk management, outlines the steps to develop and implement a risk management plan and provides links to useful resources
Information Sheet 14 : Managing Conflicts of Interest - UPDATE 2013 Conflicts of interest are a serious issue that all organisations need to prepare for, proactively. This information sheet defines what a conflict of interest is and provides a framework for managing the risks associated with real or perceived conflicts. A list of key resources, a sample template for a conflict of interest policy and a disclosure statement are included. Appendix: Declaration of Interest template, available as word document from within Information Sheet 14. It can be adopted or adapted to the needs of your organisation.
file icon Leadershiphot! 07/07/2006
Information Sheet No 7: Qualities for Good Leadership
Information Sheet No 16: Undertaking Job Evaluations
Information Sheet No 8: Developing policies and procedures for grievances and complaints within non government organisations
Information Sheet No 1: Simple measures to assist non-government organisations in maintaining good governance
Information Sheet 31: Ethical Frameworks: Codes of Ethics and Conduct. This information sheet addresses ethical frameworks. Managing ethics in the workplace involves identifying and prioritising values to guide behaviours in the organisation. This can be achieved through the development of codes of ethics, codes of conduct, and associated policies and procedures.
Information Sheet 13: UPDATE 2012 Managing any organisation, either as a board member or manager, will require making decisions that have ethical components, some of which can be extremely complex. Whilst laws set out the requirements for boards and organisations to operate correctly, ethical standards extend these legal requirements from not just ‘doing things right’ but ‘doing the right thing’. This strong relationship between ethical considerations and legal obligations that Board members and managers have is particularly relevant to governance, due diligence and responsibilities to stakeholders, particularly service users/consumers. This information sheet explores sound ethical decision making and how Boards can develop ethical intelligence within their organisations and thereby manage difficult issues with an ethical dimension.
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