Made to Measure
Counting and costing in human services
27 October 1999
There are a number of challenging new ways to identify and measure social well-being at the local community, regional or population group levels. This conference examined the importance of quality of life and well-being, and how these might be measured in terms other than economic. We considered how we define improvements in community life and how to measure the contribution that human services make to people and communities.

The conference also examined the pros and cons of micro-economic reform tools like unit costing and output-based funding and considered ways to identify the results of community development and building social capital.

Conference Papers
The conference papers are all available for download as Word Rich Text (RTF) documents. Click on the name of the paper/speaker and it will open in your Microsoft Word application and/or save to your disk.

• Measuring well-being
  • Richard Eckersley, National Centre for Epidemiology and Population Health
• Indicators for different purposes
  • Budget Standards: Marilyn McHugh, Social Policy Research Centre
  • National Citizenship Indicators: Mike Salvaris, Swinburne University
  • The role of the social audit: Eva Cox, UTS
• Sustainable communities and human services
  • Michael Hogan, NSW Premier's Department
  • Bronwyn Harrison and Sharyn Campbell, NSW Ageing and Disability Department
  • Gillian McFee, NSW Department of Community Services
• Measuring social confidence
  • Ann Mara, ACOSS
• Data and definitions in community services
  • Joe Christensen, Australian Institute of Health and Welfare
• Unit costing and output based funding in human services
  • Lyla Rogan, RPR Consulting
  • Brian Elton/Robert Johnson, Brian Elton and Associates
• Measuring financial performance: what corporates look for
  • Anthony Lupi, Westpac
• Measuring organisation performance and community development
  • Catherine Mahony, Researcher and Social Auditor/NCOSS
  • Paul Bullen, Consultant

Council of Social Service of New South Wales
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